Cardinal did the work on our roof after we were hit by a tornado. Their team removed our “please don’t park in the grass” signs and pulled their trailer in the front yard and ran over our landscaping which broke the stone and destroyed the yard. We were told that a supervisor would be on site which did not happen while the work was being done. It was only after we called and furiously complained that they came out to repair the damages. They sent us the final invoice that was $800+ more than the contract which we anticipated due to potential damage to our decking. However the very next day they sent us another invoice for $1500+ more. We tried for months to contact them for an explanation of charges with no response. There was absolutely no communication with their team and when I finally got in touch with someone they were short and curt and told me to reach out to my insurance company for an explanation. It was only after I strongly requested a phone call did someone call me back and no real answers were given. In the end I paid the extra to prevent being “sent to collections” without any clear reason of the charge. I STRONGLY do not recommend.
Response from the owner:Thank you for sharing your feedback, we take it seriously and have reviewed it as a team. I apologize for the supervisor's absence and the landscaping damage. Roofing is a massive construction project and we fell short on setting proper expectations before the first nail, that responsibility falls on us, and we fell short of it here. When damage does occur, our team's job is to make it right quickly, not after a complaint.
When insurance supplements are involved, final invoices can differ from the original contract. In this case, the additional amount reflected decking replacement approved by your insurance carrier after tear-off, and it was billed below our standard rate. But it's on us to explain those changes simply and promptly for homeowners who don't work with insurance companies every day like we do, and to respond when you call. We fell short there too, and we've changed how we communicate supplement charges as a result.
I'd like to personally review your file and go over the charges with you line by line. Please contact me directly: Ryan McGalliard, rmcgalliard@cardinal-roof.com. Thank you for making us
better.